Before You Start

Installers are highly recommended to verify the monitoring connection is successfully established before leaving the site.

New Customers who have not yet had monitoring setup will be directed to the installing Dealer.

You will need to allow the solar system to access your home Wi-Fi again. Follow the steps on Local Wi-Fi Connection.

The monitoring device runs on power generated from the solar panels. Troubleshooting must be done during the day.

The troubleshooting steps below only apply to the latest monitoring devices with the indicator lights and external antenna.

The product code is S2.WIFI-STICK-D

Monitoring Troubleshooting Wizard

Is the red ‘PWR’ (power) light on the inverter on?

No. Resolve Inverter Power ProblemsYes. Go to step 2

Are the red ‘PWR’ (power) and orange ‘COM’ (communication) lights on the monitoring stick on?

No. Resolve Stick Installation ProblemsYes. Go to Step 3

Is the green ‘NET’ (server connection) light on the monitoring device on?

Yes. Resolve MyAutarco SetupNo. Resolve Local Connection

Related Links

  1. Setup Local Wi-Fi Connection
  2. Lokale Wi-Fi connectie setup

Still need help? Please raise a case in Helios

How to Raise a Case