Your account details are managed on your customer profile page. Here you can update contact details, delivery addresses and add or remove web accounts, see video below.

When setting up a PV system in Helios, you are first asked to enter some information, such as requested system properties, end user information and installation address. Once that is done, you can use our design tool Remote Survey to model your PV system. You’ll find more information in these videos:

The yield page holds a tonne of information on the expected performance of the system you designed. Expected monthly yields, shade analysis, details on the kWh guarantee, it’s all there.

Helios generates an automatic inverter suggestions, based on all relevant details of your PV system and the expected maximum power. Of course it is possible to change this manually. See video for further details.

Since Autarco is a brand providing complete PV-solutions, in our design software you are only able to work with Autarco products. The use of Autarco products is also one of the requirements for our kWh guarantee. For certain projects we may be able to make an exception, contact your account manager for more information.

Yes, Helios offers a financial calculator, in order to create insight in all the costs and benefits involved in your customer’s investment. Contact your account manager to get access.

On the project page, you will find the ‘Get quote’ button. Define the delivery terms and the quote will be created, based on the selection of materials contained in the process. When opening the quote, you can export this as a PDF file.

Only after installation and registration a kWh guarantee will be issued. The height of the kWh guarantee is based on the actual installation, that may differ from the design the quote is based on. Therefore, extension quotes can only be created and fulfilled after the system has been verified.

The download section on our website holds all the information you need. Apart from datasheets, you will find installation manuals here for modules, mounting systems, inverters and monitoring hardware. If this doesn’t answer your questions, contact our support department.

When modelling a flat roof system in Remote Survey, the required amount of ballast will be automatically calculated. Based on the selected tile weight, the position and required number of tiles will be shown in Remote Survey.